Citigroup Global Markets, Inc. and Citi International Financial Services, LLC now known as Insigneo International Financial Services, LLC (SEC Release)
https://www.sec.gov/enforce/34-98609-s

The Securities and Exchange Commission today charged Citigroup Global Markets, Inc. (“CGMI”), a dually registered broker-dealer and investment adviser, and Citi International Financial Services, LLC (“CIFS”), now known as Insigneo International Financial Services, LLC, a registered broker-dealer, for making securities recommendations to retail customers without complying with the disclosure obligation of Regulation Best Interest (Reg. BI) between June 30, 2020 and March 31, 2021 and the requirement to deliver Form Client Relationship Summary (Form CRS) between July 30, 2020 and March 31, 2021. 

According to the SEC's order, the Commission affirmed its long-standing guidance on electronic delivery of disclosures in the Reg. BI and Form CRS adopting releases, which states that it is generally not appropriate for broker-dealers to rely on implied consent to evidence delivery.  CGMI and CIFS nonetheless defaulted approximately 360,000 accounts belonging to their existing retail customers to electronic delivery of the required disclosures using implied consent.  According to the SEC’s order, CGMI and CIFS did not comply with the disclosure obligation of Reg. BI or the delivery requirement of Form CRS until April 2021, when they mailed the disclosures and Form CRS to their existing retail customers.  By that time, however, the order finds that registered representatives of the firms had made approximately 31,600 securities recommendations to approximately 13,600 existing retail customers, all without effecting delivery within the framework of the Commission’s electronic delivery guidance for the required disclosures and Form CRS to nearly all those existing retail customers. 

The SEC's order finds that CGMI and CIFS willfully violated Section 17(a)(1) of the Securities Exchange Act of 1934 and Rules 15l-1(a)(1) and 17a-14(f)(3) thereunder.  Without admitting or denying the SEC’s findings, CGMI and CIFS agreed to a cease-and-desist order and censures, and agreed to pay a $1,975,000 civil monetary penalty on a joint-and-several basis.